We have an opportunity for a Service Desk Analyst to join our client on an initial temporary basis for 6 months to support the 1st line support team. We are ideally looking for an experience Service Desk Analyst with good exposure to remote 1st line support. However if you have completed a relevant qualification in IT Support such as CompTIA A+ they would consider.

What will you be doing as a Service Desk Analyst?

Provide 1st lint support to service users for all IT Services and applications by phone, E-mail, portal.
Resolve 1st line IT Security related E-mail requests, Phish alerts and E-mail releases.
Assess and allocate incoming incidents and service requests using the IT Service Management tool, follow the triage process to categorise, prioritise and assign the tickets.
Follow Service Desk knowledge articles to resolve known or previously seen issues.
Collaborate with operational third party suppliers to ensure the smooth provision and continuity of IT Services, hardware and software.
Create and review Knowledge Articles and documentation to support ticket resolution and process improvement. What experience do you need as a Service Desk Analyst?

Previous experience working in a 1st Line IT Support role ideally in a service desk environment
Experience and knowledge of Microsoft Office, desktop/laptop set-up, configuration and fault diagnosis, web and email security and antivirus software would be beneficial
You will have a keen interest and enthusiasm for technology
Able to recognise malicious E-mails and provide basic IT security advice.
Hold an IT qualification similar to CompTIA A+ What will you get in return? 

Hourly rate up to £15.50 per hour
Hybrid working environment
6 month initial contract and could go permanent This role is based in Cheltenham and is commutable from Gloucester, Cirencester, Stroud, Tewkesbury and Witney.

If you feel you match the above click 'apply now' with an up to date version of your CV