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Service Desk Analyst

Permanent @Garniche Jobs UK in IT
  • Solihull View on Map
  • Post Date : August 30, 2022
  • Apply Before : September 30, 2022
  • Salary: $2,000,026,000.00 - $26,000.00
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Job Detail

  • Job ID 235668

Job Description

Our client is currently expanding and looking for several service desk analysts to grow with the business. The company's purpose is ‘To care about People, Products, Clients and having fun’.

The company's financial solution was originally designed 30 years ago. The solution remains compliant in line with all regulatory requirements of banking and lending, this is a really exciting time to join the business to enhance your knowledge and working skills.

Key Responsibilities:

– Provide 1st and 2nd line support to clients both internally and externally
– Good communication and service skills are essential to the role
– Ensuring testing is carried out to make sure that hardware and software changes are useable by clients
– Demonstrates a willingness to take ownership and see things through to resolution
– The ability to quickly gain a clear understanding of technical challenges to systems
– Gathering data to identify and fix a variety of system/business related problems
– Able to work within a team in a fast-paced environment

Experience required:

– Excellent customer service and communication skills
– Experience of working in a service operations environment
– Ability to work on own initiative, unsupervised and always maintain attention to detail at all times
– Experience of working in an ITIL would be beneficial
– Strong written and verbal communication skills
– Experience of working with ticket management systems such as Jira
– Ability to analyse and simplify complex problems and to be able to communicate this to others at all levels
– Experience of developing and working with SLAs in a diverse environment with multiple stakeholders

The business is located in Solihull and is a 5 minute walk to the city centre and 15 minutes walk from Solihull station. This is a hybrid role (3 days in office)

Benefits:

– Flexible Benefits
– Annual Discretionary Bonus
– Employee Assistance Programme
– Subsidised Gym Membership
– Private Healthcare
– Holiday Purchase
– Life Assurance Scheme
– Contributory Pension Scheme
– Games Room

Interviews taking place ASAP!

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV