Service Desk Analyst

Contract @Garniche Jobs UK in IT
  • Cambridge, Cambridgeshire View on Map
  • Post Date : March 17, 2023
  • Apply Before : April 21, 2023
  • Salary: $120,121.00 - $121.00
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Job Detail

  • Job ID 341349

Job Description

Service Desk Analyst // Initial 6 Month Contract // £120 PD £31 k Per Annum

We are currently seeking an experienced service desk analyst to join our dynamic IT team. As a service desk analyst, you will play a critical role in ensuring the smooth and efficient operation of our company's IT systems and infrastructure.


* Initially a 6 month contract that will have a view to convert to a permenant role. * £120PD = £31 k Per annum

Location :

* Norwich or Bedford or Chelmsford (required to be on one of these sites couple days a week)


* Respond to incoming IT support requests via phone, email, and ticketing system * Troubleshoot and resolve hardware and software issues for end-users * Provide excellent customer service and technical support to employees at all levels of the organization * Escalate complex issues to appropriate teams and follow up on resolution * Maintain accurate and detailed records of all service desk requests and resolutions * Collaborate with the IT team to identify opportunities for process and systems improvements * Assist with asset management and software licensing


* Minimum of 2 years of experience in an IT support role * Strong understanding of Microsoft Office Suite, Windows operating systems, and basic networking concepts * Excellent communication and customer service skills * Ability to multitask and prioritize work in a fast-paced environment


If you have the relevant skills and are interested in this position either apply online or email me on
jordon . bamford @ randstad .co .uk

Due to the amount of applications I may not be able to respond to everyone!

Service Desk Analyst // Initial 6 Month Contract // £120 PD £31 k Per Annum

Randstad Technologies is acting as an Employment Business in relation to this vacancy