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Service Desk Analyst – Network Engineer

Permanent @Garniche Jobs UK in IT
  • Calne View on Map
  • Post Date : November 28, 2022
  • Apply Before : January 3, 2023
  • Salary: $2,100,028,000.00 - $28,000.00
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Job Detail

  • Job ID 285507

Job Description

IBP are currently recruiting for an experienced Service Desk Analyst – Network Engineer to join a busy and growing team. This role will be based from the Office in Calne, Wiltshire. The role will provide the right individual with an interesting and varied job where the majority of their time will be spent working with the Service Desk, with opportunities to assist the Project Team and Onsite Technicians.

Working hours are 8.00am to 5.00pm Monday – Friday with 25 days annual leave plus bank holidays.

Main Duties: 

Monitor inbound calls
Support the Service Desk in service resolution
Support Project team on engineering activities
Provide adhoc cover/assistance the local school onsite technician
Provide onsite support where necessary
Experience & Skills:

Minimum of one year experience in an IT support role
Educated to diploma level or suitable equivalent experience in IT
Strong Networking Skills
IT Hardware/software awareness
Microsoft Windows Desktop and Server OS
Microsoft Office 365 experience, inc. SharePoint
Google Workspace (preferable)
Awareness of internet and email
Awareness of ITIL
IT troubleshooting and problem resolving skills
Good standard of oral and written communication skills
Able to prioritise workload
Able to advise clients over the phone
Strong networking skills (HP Aruba preferred)
IT Degree or equivalent experience/qualification – Desirable 
Evidence of supporting large numbers of staff
Experience of an ITIL service environment
Awareness of help desk software – Desirable 
Able to provide support within a Windows/Google environment
School MIS (SIMS/Schoolbase/Bromcom/Arbor) – Desirable 
Microsoft SCCM and related Management & deployment products – Desirable 
VMware ESX vSphere administration – Desirable 
Apple Device Management via ASM/ABM – Desirable 
Loyal, Honest, Flexible, Reliable, Trustworthy
A people person who builds on working relationships with stakeholders
All positions are subject to a clear, enhanced DBS check as standard practice and must be returned prior to being onsite with any customers.

Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application – if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles.

IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates