We are assisting one of our Managed Service clients to grow their technical support team in their Derby offices.

Ideal candidates will have at least 2 years’ experience in a client facing technical support role, ideally at 2nd line.

This is an opportunity to join a friendly, well established and successful business who value the contribution made by each individual.

Job Summary:

Your primary role as Service Desk Engineer, is to provide exceptional IT support to a varied and growing portfolio of business clients.

Main duties and responsibilities:

* Respond to support incidents within defined service level agreements (SLA), raised via web portal, email or telephone.

* Call Ownership – Ticket Creation, Update, Closure.

* Establish and maintain positive customer relationship by updating them throughout the escalation process.

* Logging details of fault, diagnosing and resolving problem.

* Liaise with 3rd party suppliers.

* Installation of new users’ accounts, assisting with password issues.

You will possess the following skills or experience:

* Minimum 2 years’ experience in a client facing technical support role

* Office 365 implementation/ migration experience

* MS Office 2010 – 2019

* MS Windows 7 – 10

* Windows Server based Infrastructure 2008 – 2016

* Active Directory

* Exchange 2013 – 2019

* TCP/IP Networking knowledge and understanding

* Understanding of good customer service

* Ability to learn and develop skills to keep-up with industry developments and changes

* Full UK driving licence