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Service Desk Manager

Permanent @Garniche Jobs UK in IT
  • Brent, London View on Map
  • Post Date : November 1, 2022
  • Apply Before : December 3, 2022
  • Salary: $4,500,055,000.00 - $55,000.00
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Job Detail

  • Job ID 271751

Job Description

IT Manager to join a large and expanding retail chain to manage the IT function and provide an efficient service, ensuring any escalations to any of the external service providers are dealt with according to their SLA's. You will ensure the IT department delivers an agreed level of service to all Business areas.

Responsibilities:

Create a first line IT support service by recruiting, managing and developing and IT team to deliver an excellent helpdesk service to the business and its users.
Manage external service providers to ensure they deliver their services to the clients need.
Ensure an agreed level of service is delivered to business functions and users by monitoring and reporting on agreed key performance indicators.
Being proactive you will identify any areas where additional resources or services are needed and escalate to the Head of IT with suggested solutions.
Ensure that the necessary processes are in place, documented and are followed. And that they are regularly reviewed and updated where necessary.
You will make sure that all systems, processes and records are all stored in an agreed place and that they are always available and up to date.
Representing the department and communicating with colleagues to help them understand the service provided, correctly understand their issues and to promote IT Security within the business.

Requirements:

Knowledge of a broad range of complex IT systems and software in a retail business.
Negotiation experience with suppliers of hardware, software and services.
Knowledge of working with security solutions and controlling the security risks posed to a business