Service Desk / Support Manager
Permanent @Garniche Jobs UK posted 1 week ago in IT ShortlistJob Detail
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Job ID 339480
Job Description
Service Desk / Support Manager required by a growing software company located in Staines.
The Service Desk Manager will manage a team of Support Engineers in software-as-a-service environment and will be responsible for
– Line managing 9 Support Engineers via Jira Service Desk
– Scheduling the on-call rota for the support team
– Allocating and prioritising up to 20 new tickets a day
– Task prioritisation of team members
– Documenting and audting processes within the team
The role would suit a Service Desk / Support Manager with a technical background or a Service Desk / Support Engineer looking to step into a line management role.
Key experience
– SaaS ticketing and monitoring systems
– Business to business IT/Software support
– Technical background, ideally in Linux/Windows systems administration
– Strong customer facing and people skills
– Jira
Any experience of AWS provisioning would be advantageous but is not a prerequisite.
If you are looking for a role of this nature please get in touch for more information.
Hybrid remote working – 2 days per week remote, 3 days in the office