Service Desk / Support Manager

Permanent @Garniche Jobs UK in IT
  • Staines, Surrey View on Map
  • Post Date : March 14, 2023
  • Apply Before : April 20, 2023
  • Salary: $5,500,065,000.00 - $65,000.00
  • 0 Click(s)
  • View(s) 2
  • Share:

Job Detail

  • Job ID 339480

Job Description

Service Desk / Support Manager required by a growing software company located in Staines.

The Service Desk Manager will manage a team of Support Engineers in software-as-a-service environment and will be responsible for

– Line managing 9 Support Engineers via Jira Service Desk

– Scheduling the on-call rota for the support team

– Allocating and prioritising up to 20 new tickets a day

– Task prioritisation of team members

– Documenting and audting processes within the team

The role would suit a Service Desk / Support Manager with a technical background or a Service Desk / Support Engineer looking to step into a line management role.

Key experience

– SaaS ticketing and monitoring systems

– Business to business IT/Software support

– Technical background, ideally in Linux/Windows systems administration

– Strong customer facing and people skills

– Jira

Any experience of AWS provisioning would be advantageous but is not a prerequisite.

If you are looking for a role of this nature please get in touch for more information.

Hybrid remote working – 2 days per week remote, 3 days in the office