Job ID 239003
Howdens Joinery are looking for a Service Transition Analyst to join our Service Design & Transition team
What will I be doing as a Service Transition Analyst?
Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production.
Responsible for identifying, co-ordinating and managing service acceptance / service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live.
Completing the necessary Service documentation required for new or changed services; and work with other areas of the IT teams to ensure that documentation produced is fit for purpose.
Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live.
What do I need to qualify for this role?
Practical knowledge and experience of Service Transition / Service introduction and ideally some Service Design.
Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions.
ITIL awareness, preferably supported by ITIL certifications
Preferably someone with a strong background in Service management roles, with solid understanding of service management frameworks and processes
Understanding of Agile methodology
Innovative and positive team player with excellent communication and service skills
Confident in presenting technical issues and managing the demands of non-technical staff and senior stakeholders.
Ability to work well both within a team and individually
What we can offer you:
Competitive salary and annual company bonus
Enhanced Pension Plan with core 8% employer contribution, further 2% matching available
25 days holiday + bank holidays with the option to buy additional days
Employee Assistance Programme
Exceptional Reward and Recognition events.
Howdens is a successful FTSE 100 organisation with an ambitious growth agenda. We have a population of over 11,000 talented people across the UK and Europe and our culture is fast paced and entrepreneurial.
We are the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals.
Join our rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For .