ServiceDesk Analyst (1st/2nd Line Support) – Inside Ir35

Contract @Garniche Jobs UK in IT
  • City of London, London View on Map
  • Post Date : January 18, 2023
  • Apply Before : March 10, 2023
  • Salary: $1,517.00 - $17.00
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Job Detail

  • Job ID 310499

Job Description

ServiceDesk Analyst

Rate – £17 an hour

Location – London (5 days a week on-site)

Duration – 3 Months Initially

Ir35 – Inside (Must use an umbrella company)

Provision of 1st and 2nd line support on all TS related matters including supporting andworking with MAC's, PCs, laptops, network devices, printers, smart phones tablet devices, AV

and telecoms; supporting 1000 users in a corporate environment.

Provide quality customer service, keeping users informed of the progress of work and keepingcalls updated.

Create and maintain accurate, up-to-date records on databases and asset registers
Provide application support on business systems including standard tasks e.g.account creation
Prioritise support jobs based on service levels if available, or by assessing impact and urgency
Liaise with other support staff within the Service Desk and the wider TS technical teams torectify problems.

Maintain technical documentation to support the overall work of the Service Desk team
Assist support of telecoms system as required
Install and configure networked computer equipment and peripherals to user requirements.
Assist with the disposal of hardware no longer in use.
Provide support for backup procedures
Keep up-to-date with appropriate technological developments.
Develop an understanding of the IT infrastructure
Provide a positive and pro-active interface relevant 3rd party companies and organisations.

Provide user guidance and training on a one-to-one or small group basis.
Undertake assignments and projects of a cross-departmental or organisational nature
Assist staff with orders for IT equipment and follow up queries relating to orders