ServiceNow Business Analyst – UK Based (2 times a month in the Birmingham office)- Up to £70,000 DoE – 10% bonus

Agile Recruit are currently recruiting for a ServiceNow Business Analyst.

You will work alongside an existing ServiceNow Business Analyst for one of the  ServiceNow customers and be working in an Agile environment.

Generally, this will involve having verbal interactions with the customer and discussing their needs, understanding the reasons for the work, and identifying any constraints. This information will then be passed on to a member of the development team. You will not be expected to create solutions but you should have a decent understanding of the ServiceNow platform. You should be able to make suggestions and provide guidance to the customer and explain limitations in the platform, or even Best Practice.

It is not expected that you are particularly ‘technically minded’, however knowledge of the ServiceNow platform will allow you to undertake different roles in the future if that is your preference.

You will be part of a growing ServiceNow practice in the UK and will be mentored as you settle into the role. We will encourage you to grow your career by increasing your knowledge of the platform while working with some very talented senior technicians. An understanding of ITIL principles is required. A path to certification in ITIL can also be provided.

Below are the main responsibilities expected:

Discuss ServiceNow requirements with the customer

Document the Requirements and Acceptance Criteria

Work closely with Development team and Scrum Master to discuss the requirements

Advise the customer on technical challenges and explain these to non-technical stakeholders

Work individually or as part of an Agile scrum team

What you'll need:

Below are the main competencies required. Additional competencies may be identified in future which will be commensurate with the role.

Two years or more experience of the ServiceNow platform in an Administrative, BA, Developer or Consultant role.

ServiceNow administration, ITSM knowledge

Be a good listener and understand the requirements in an efficient manner

Conversant in Agile framework including story estimation & sprint planning

Familiarity with ITIL methodology and procedures

This is an urgent requirement and if you would like to know more around this opportunity please apply directly or contact me at (url removed)