Advancing People Recruitment Specialists are now recruiting for a Software Application Support Analyst/Helpdesk Analyst for a worldwide, market leading Technology/Software Company who have an office in Barnsley/South Yorkshire.

This role will report into the Global IT Operations Manager. It will suit someone who is passionate about IT and technology and able to act as the point of contact for global clients. The successful candidate will also help shape and develop the services provided, as it continuously improves and evolves.

Key Responsibilities:

Taking complete responsibility for the customers query, managing all communications in order to keep customers informed and satisfied throughout the investigation and solution finding process.
Utilise efficient use of time and resource together with correct prioritisation in order to maintain workload.
Maintaining the log with actions taken and provide documentary evidence, as necessary, regarding those actions.
Act as a main point of contact for Internal customers and thus project a professional image at all times
Use and develop systems to help achieve good relationships and satisfaction with customers & colleagues
Resolve any open tickets, providing exceptional network, hardware and software/application support via Email, Telephone and in person. Person Specification:

Excellent written and spoken communication skills
Experience delivering 1st line/Technical support
Previously works as an IT Helpdesk Support Analyst, 1st Line Support
Providing IT support in a Windows based commercial environment.
Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner

This is a full-time permanent position offering an attractive basic salary of up to £30,000 Basic + fantastic company benefits

This role also offers flexibility to Work From Home/ Work Remotely / WFH – 2 Days a week

Advancing People – Recruitment Sales Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency