ROLE SUMMARY:

LOCATION: HYBRID (DERBY)

POSITIONS: TWO NEW SOFTWARE SUPPORT ROLES IN TWO TECHNICAL AREAS.

TEAMS: WORK IN THE SQL & DATA TEAM or DevOPs & INFRASTRUCTURE TEAM

EXPERIENCE LEVEL: Positions ideally suited to IT graduate with – 24 plus months experience..or more!

What they do

This technology business, full of passionate idividuals with real purpose. This incredible team is changing the way healthcare professionals communicate, through a new generation of messageing platforms that connects healthcare professionals at the point of care and relevant colleagues, giving them all the information they need to make better decisions to improve patient outcomes.

Given what they’ve achieved in recent times, they are entering a new phase of growth and now require two Software Support Engineers for a role that involves solving complex technical problems, while delivering an exceptional customer experience.

The sort of experience are we looking for?

12-24 months experience of working in a Product, Application or Tech support role
Experience with SQL – work / academic – advantageous
Understanding of AWS (Amazon Web Services) – advantageous
Understanding of JSON and API/REST endpoints – advantageous
Experience of access management within Active Directory
Ability to identify, diagnose, resolve technical problems
Monitor customer systems and upgrade server and patching
Any experience of DevOps – advantageous
Willingness to contribute to product / service delivery continuous improvement
Build out a library of Standard Operating Process and Documentation

The team is full of experienced and capable colleagues that will support you, sharing insights and information that will enable you to become a subject matter expert, in all aspects of the products, infrastructure and platforms, including more complex part of the system integration / implementation as new customers come on board. This means you’ll build a brand new skillset and gain experience that will stand you in good stead in the future.

Please Note: The company provides round the clock tech support. As such there will be times when you’ll need to be on call, out of normal working hours. This rota is split between the team, and an additional payment will be made at these times.

Why apply for this job?

Innovative technology that saves lives
Surround yourself with incredible people that you can learn from
World leading technology and product development
Extensive support and training giving you ‘in demand’ skills
Exceptional salary, on call allowance, pension, health and bonus
Fabulous office in Derby for hybrid work – also UK remote work options

Next steps / check list

If you have the technical skills, specifically around server side support / admin and have experience of supporting stakeholders and customers, please apply to this role and we’ll give you fast and honest feedback about your suitability for the roles. Interview in March for April starts