Job Role: Storage and Backup Engineer

Location: 1 hour commute Worcester – flexible working

Salary package: £50-60,000 + bonus + benefits

Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider, Commvault, Cloud, DPS, Data Protection Services, Datto, Backup and Recovery

Chapman Tate Associates seeks a Storage and Backup Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security.

Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries.

Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX, Horizon) and Storage/Backup Solutions around Veeam, Commvault, Dell/EMC, IBM or HPE.

The role will include the following:

* Implementation, design and delivery of IT infrastructure and Storage Services

* Pre-sales support

* Investigate issues and provide root cause analysis

* Execute Change, Release and Incident Management effectively and timely

* Adhere to deadlines in line with SLA’s

Skills and Experience:

· Proven track record of 3rd line infrastructure support experience

· Experience supporting the following Infrastructure solutions:

· VMware 5.56.06.56.7 (ClusteredMultiple site)

· HPCisco UCSDell servers

· Shared SAN Storage

Any experience around Software Define Networking (SDN) will be highly advantageous to your application.

Other areas of the role will include:

· Provide client system administration, support and technical resolution

· Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service

· Ensure runbooks are maintained and kept up to date for all assigned customers

· Working to customer Service Level Agreements (SLA’s)

· Liaising with 3rd Party support companies

· Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected

· Identify issues and help to drive improvements in customer satisfaction

Skills and Experience:

Essential:

· Experience working in a engineering and troubleshooting environment

· Exposure and understanding of IT Principles and technologies

· Demonstrable strong customer service focus

Softer skills will include:

· Excellent communication skills, both written and verbal

· Professional appearance, well-mannered and a constructive attitude in all work-related matters

· Ability to handle multiple tasks and prioritise work to maintain required productivity levels

· Willingness to research and self-study to keep skills relevant

· Self-motivated, flexible in approach, enthusiastic team player and independent worker

· Strong rapport and relationship building skills with internal/external customers

· Strong personal drive, sense of responsibility and accountability, results driven

· Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail

· Enjoys a challenge

Excellent opportunity within a thriving business that look after and develop their staff.

Apply online now for a quick turnaround