Support Analyst

Permanent @Garniche Jobs UK in IT
  • Leicester View on Map
  • Post Date : January 12, 2023
  • Apply Before : March 10, 2023
  • Salary: $2,000,025,000.00 - $25,000.00
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Job Detail

  • Job ID 306757

Job Description

Job Title: Support Analyst

Salary: £20,000- £25,000

Location: Leicester

Job Type: Permanent

Premier Group are currently engaged with a well-established client in the Leicester area, looking for a Support Analyst to join their UK Support Team.

My client is looking for someone who will have a good understanding of hotel processes, Front of House or reservations experience and exceptional customer service and communication skills.

Background:

A minimum 2 years of previous experience of working in a hotel environment as a receptionist, in reservations or with rates as well as experience with property management systems essential
Excellent customer service and communication skills
A driving licence and access to a vehicle for occasional travel to sites is crucial
Very competent in all MS Office products and very efficient in email and web applications
Experience with PMS and Distribution systems
Key responsibilities:

Handle inbound software support and training queries via phone/email
You’ll use your previous hospitality experience to understand and engage with our customers, offering a high-quality level of support and training across all products
Escalating/highlighting potential issues
Contacting new & existing software users to build a relationship with them and arranging additional training
We’ll need you to follow internal security and data handling procedures to ensure we’re complying with GDPR and PCI
Occasional onsite travel will be required with some overnight stays for installations and training
Strong phone contact handling skills and active listening skills 

If you are an experienced Support Analyst or have Front of House / reservations experience within a hotel environment and are looking for a new and exciting role, then please contact Carly Bates at Premier Group (Birmingham Office)

Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles