Support Engineer

Permanent @Garniche Jobs UK in IT
  • Birmingham, West Midlands (County) View on Map
  • Post Date : March 10, 2023
  • Apply Before : April 20, 2023
  • Salary: $3,000,035,000.00 - $35,000.00
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Job Detail

  • Job ID 336217

Job Description

Onsite Support Engineer – Permanent – Tamworth/Birmingham (5 Days on site)– Up to £33K

As a result of my client’s exciting growth plans, they have an exciting opportunity for an Onsite Support Engineer to join their team on a permanent basis. This is an exciting time to join an expanding business, as you will be fully supported throughout your career development, working in an established and growing technical team.

This is a full time, permanent role, offering an immediate start for a dedicated Onsite Support Engineer who enjoys working within a busy and fast paced technical environment.

You will be responsible for:

* Responding to and resolving technical queries from end users and VIPs

* MDM administration

* Apple Mac application packaging

* Desktop troubleshooting

* Ensuring Customer Documentation is kept up to date

* Working with the team to identify and implement changes to the Customer Environments to address common issues

* Assisting with project delivery and roll out of equipment

Key Skills:

* Experience in supporting Apple MacOS

* Experience in supporting Windows Desktop

* Strong and effective people skills

* Strong grasp of networking fundamentals TCP/IP DNS DHCP

* Able to be self-sufficient and driven

* Willing to learn new skills

* Experience of troubleshooting issues with AV equipment

* Experience of troubleshooting issues with printers and network shares

* Ability to provide VIP support both remote and face to face

In addition, the ideal candidate would also have experience in the following areas;

* MDM (Mobile Device Management) Especially

* ADE (Apple Device Enrolment, previously DEP)

* Application packaging

* Jamf Pro

* HP enterprise switching

* HyperV

* Familiarity with AT, Confluence, Office365, AD

* Win Server 2012+


* Gym Membership contribution

* Health Cash Plan

* Life insurance

* Increased annual leave with length of service

* Length of service bonus

* Free full day annual leave on your birthday

The successful candidate will be required to complete a satisfactory DBS check