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Support Engineer (energy / utilities)

Permanent @Garniche Jobs UK in IT
  • Bristol View on Map
  • Post Date : November 28, 2022
  • Apply Before : December 30, 2022
  • Salary: $2,600,028,000.00 - $28,000.00
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Job Detail

  • Job ID 270813

Job Description

Ref:                                      JB-14093
Role:                                    Support Engineer (energy / utilities)
Location:                            Bristol – hybrid working 2 days office
Salary:                                £26 -£28k

Summary:

A technology based, energy and utilities data / services business are looking for a Support Engineer to provide an excellent standard of technical software support to licensees and internal users to ensure relevant technology divisional objectives are met.  Our client installs and maintains a new generations of smart meters, that enables businesses to better manage their energy use. The ideal candidate will have excellent interpersonal and rapport-building abilities, and previous experience of supporting users of software. You should be consistently professional, confident and calm even in challenging situations.

Key responsibilities:

Provide customer support of our client’s software systems
Share knowledge and help train new starters
Configure software systems, support system upgrades and improvements
Help resolve technical support issues
Liaise with project delivery and support to keep customers informed of project process
Contribute to the maintenance of the Procedures manual
Attend and contribute to meetings when requiredSkills and experience required: 

Articulate, professional and clear verbal communication skills
Good telephone manner and ability to listen to needs of customers and colleagues
Up to date with advances in software development, particularly MSDN
Strong problem-solving and analytical abilities
Confident and accurate use of departmental computer systems/databases
Strive to meet objectives and improve performance
Highly organised with good attention to detail and strong admin skills
Intermediate knowledge of Excel, Word and Outlook