Job ID 327576
Job Title: System Analyst
Job Type: Permanent, Full Time
Benefits: Pension, 25 days holiday increasing with service, shopping discounts, cashback, contributory health plan, life assurance.
Sun Branding Solutions is a technology driven business with our employees at the heart of everything we do. We provide excellent end to end services from software development to creative design and pioneering global change through sustainable packaging. Along with expert knowledge, we have a unique way of working which delivers our client base a competitive edge in a fast-moving consumer marketplace.
Manage Zendesk proactively – ensure support tickets are allocated and answered in a timely manner with adherence to clients SLA’s to ensure we deliver on time to our users and clients
Provide high quality support to both internal and external clients for all Sun Technology’s products and IT to provide them with a positive experience
Escalate issues which can’t be successfully resolved to the Client Technology Manager (or delegate) and/or development team to prevent blockages
Provide ongoing feedback to Client Technology Manager and Product Owner (or delegates) to enable preventive measures to be put in place to help resolve user and client issues
Help producing test scripts and carry out Business Scenario Testing to provide users with clear and accurate testing documents
Ensure we provide high quality support to both internal and external clients across all Sun Technology products to provide them with a positive experience
Assist with Configuration changes across the full ecosystem of SaaS tools to provide users with a positive experience of the product
We challenge the status quo, carve new paths and consistently innovate. We pioneer the best results for our clients, their customers and our planet.
We strive for success. We're tenacious, ambitious and push ourselves to surpass expectations.
We take responsibility for everything we do. We're proactive, inclusive, and sustainable, empowering our clients to reach their goals.
Trust is everything. We communicate openly, honestly and respectfully. We develop long term partnerships built on authenticity and respect, to deliver a brighter future.
Up for the challenge? select apply now to complete your application