E-mail: betterlocaljobs@gmail.com

Technical Account Manager

Permanent @Garniche Jobs UK in IT
  • Paddock Wood View on Map
  • Post Date : October 31, 2022
  • Apply Before : December 1, 2022
  • Salary: $2,800,035,000.00 - $35,000.00
  • 0 Click(s)
  • View(s) 1
  • Share:

Job Detail

  • Job ID 270228

Job Description

Technical Account Manager

Tonbridge

£35k to £40k DOE

This could be the perfect role for a candidate who is naturally curious, values high standards of Client satisfaction and Service Delivery, is excited by Technology and looks forward to not only developing long term relationships with customers but being a trusted central point of contact who understands their business and knows and advises on what technology can facilitate their growth and success.

A clever mix between Technical Account Manager and Service delivery, as part of the dedicated Customer Engagement Team, you will work closely with the team supporting and helping their  clients succeed through technology.  That means understanding their business, their goals and their challenges while also understanding how you can help, drawing in the right colleagues to ensure a great customer experience.

Established for over 25 years, and during that time they have proved themselves as a pioneering Managed Service Provider delivering first class service. They have recently been recognised as being amongst the top 25 MSPs in the UK. They believe that their business lives or dies by the quality of the relationships they build with their clients. When they win a client, they want to keep them for the long-term, that means looking after them better than the competition could. The Technical Account Manager plans for success for them and their clients, manages the situation when they fall short of success and instils confidence in the customer about their future with them.

Duties

To be the central point of contact for your assigned customers

To manage and maintain customer business relationships at the appropriate levels

To ensure that each customer has a current and relevant Roadmap of technology improvements that deliver benefit to their business

To maintain an understanding of the developments of the wider technology industry, and how they can benefit our customers

To present Roadmaps and other materials to customers

To coordinate with colleagues to ensure that issues arising from services are addressed quickly and to the customers’ satisfaction

To coordinate with colleagues to ensure that the right people are engaged at the right time to progress sales opportunities

To advise the customer and internal colleagues on appropriate Microsoft licencing, and to maintain sufficient and current awareness of the Microsoft licencing options

To maintain accurate records of client activity in the company’s CRM and Service Desk applications

To work in accordance with company values, policies and procedures

Requirements

A genuine interest in and enthusiasm for business technology

An ability to empathise with customers and build lasting relationships

A problem-solving mindset

An ability to work unsupervised, managing your own workload and competing demands, coupled with a willingness to share information and to ask for help when needed

An understanding of the principles of:

End user computing

Microsoft 365

Information Security

Multi-Tier on premise architecture

Cloud architecture

Cloud applications

A willingness to get stuck in when necessary, with an ability to delegate when possible

Due to the Government guidelines around Covid-19 and “working from home if you can”,  our preference is for all staff to do this wherever possible.  We do have our office open for staff that are unable to work from home

Benefits

25 days holiday

Your Birthday as a bonus annual leave day

Annual Staff Bonus

Pension scheme

2 weeks of dedicated training days

Service Desk gamification rewards

Free onsite parking

Ride2work Scheme

Fully airconditioned offices

Onsite Games Room

Dress down Fridays

Unlimited free fruit and soft drinks.

Beans to cup coffee machine

Company paid quarterly social events

New client introduction bonus

New staff introduction bonus

Regular anonymous pulse surveys to help us help you

 discounts and offers