Technical Service Manager
£30,000-£50,000
Norwich

My client are currently recruiting a Technical Service Manager to be the main point of contact for technical issues and to work closely with their key customers. The ability to drive complex issue management will come naturally as ideally you will be a technical and functional expert. With a passion for learning and a can do' attitude you will join a team that monitors and maintains the environment and will be responsible for providing both technical expertise and productivity support.
As the Technical Service Manager, you will put your technology and business knowledge to use by helping to manage the challenges customers might face. Within the role you will be working closely with teams throughout the company.
KEY Skills
·Ensure the SD team research and resolve complex customer enquiries within a timely manner
·Ensure the knowledge base and documentation system is kept up to date.
·Reduce duplicated work and seek to find efficiency.
·Consistently, the highest levels of support professionalism and be
·Communicate Service Desk technology and operational inefficiencies.
·Lead in process improvements.
·Demonstrate a comprehensive awareness of a positive business impact to the customer.
·Use the core business systems to monitor, manage and drive efficiency within the Service Desk team.
·Incentivise and develop the knowledge of the technical team.
·Work alongside their service Managers to reduce incidents and break fix in favour of proactive work on networks.

Desirable Knowledge:
·Microsoft Windows Desktop and Server Operating Systems
·Virtual Environments
·Microsoft Active Directory and Azure AD
·Microsoft 365
·Networking
·Cloud telephony systems

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