Role: Technical Service Desk Analyst
Location: Birmingham
Salary: £30,000
Mainstay recruitment are happy to working with a global IT managed service provider in then recruitment of a technical service desk analyst.
Responsibilities
* Action, update and resolve logged support tickets in line with SLA commitments
* Carry out daily system checks and distribute results within required timescale to the customers
* Patch Wintel and Linux servers according to the patching cycle
* Attend daily calls with the customer
* Undertake appropriate system housekeeping activities
* Raise, obtain approval and deploy approved system changes
* Produce and update support documentation
* Produce regular reports
* Management and administration of backup systems
* Provide support for Business Continuity activities
* System monitoring, proactively and through various tools
Technical Skills and Experience
* At least 2 to 3 years in depth knowledge and problem-solving, experience of Microsoft Server Operating Systems (2019, 2016, 2008, 2003 / 2000 / NT4)
* VMware experience (vSphere)
* Experience of server builds, upgrades and associated documentation
* Laptop build and hardening
* Support experience of advanced Windows based technologies e.g. Clustering
* Good knowledge of Red Hat but experience of any major Linux/Unix OS would be acceptable
* Knowledge of system hardware platforms including HP / Dell / IBM
* Knowledge of a variety of enterprise backup solutions, with In-depth skills in at least one (TSM, NetApp, Snapcenter, Commvault, Netbackup )
* Good knowledge of additional products (e.g. AD, IIS, WSUS, MOM, SMS, ISA)
* System Security / Server hardening
* Experience of using a ticketing system such as Service Now, Cherwel, or any other ticketing system
* Monitoring tools, such as Zenoss, Solar Winds, PEM & Patrol
Working Pattern
* The right candidate will already have SC and NPPV3 clearance or we will obtain the clearance.
* Shift Pattern of 4 days on and 4 days off.
* Day shift starts at 07:00 to 19:00
* Night shift starts at 19:00 to 07:00
If you feel you have the skills and experience for this opportunity, please submit your CV for consideration