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Technology Support Analyst

Permanent @Garniche Jobs UK in IT
  • City of London, London View on Map
  • Post Date : June 9, 2022
  • Apply Before : July 10, 2022
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Job Detail

  • Job ID 188694

Job Description

Title: Technology Support Analyst

Location: St Pauls (London) – Hybrid (1 Day at home)

Salary: £30,000 + Bonus + Benefits

Contract/Permanent: Permanent

Working Hours : 8am – 4pm / 10am – 6pm

Hours per week: 37.5

WHAT YOU GET:

Up to £30,000 salary and a competitive bonus as well as a wide array of benefits
To work with a huge organisation who are looking for a Technology Support Analyst to provide support to a huge accountancy organisation with over 500 employees
Excellent opportunity for a passionate and driven individual to progress their career
Working as Technology Support Analyst providing IT Support to an Accountancy Firm
Progression opportunities within the company – Multiple teams within the organisation and qualifications/exams are paid for and encouraged
Complete BAU Troubleshooting Support as well as some exposure to project work such as cloud migrations and automation projects
Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposureTHE JOB:

The role of a Technology Support Analyst:

Working with multiple technologies and getting hands on experience with them
Troubleshooting a wide array of 1st/2nd Line issues using technologies including O365, Exchange, Active Directory and Teams
Get hands on experience with bespoke technologies
Handling multiple different tickets on a busy service desk
Be the point of contact for troubleshooting issues and involves problem solving at the highest level
Provide innovative and bright ideas regarding improving efficiency and helping build the service desk's success rateWHAT WE LOOK FOR:

Essential Skills:

Minimum of 1 year experience on a Service Desk
Active Directory – Setting permissions / adding and removing users
Office 365 / Exchange – Basic support
Microsoft Teams – Experience training people on it
Strong customer facing experience or stakeholder communicationAdditional Technical experience that is desired:

Intune – Understanding of how it works and how it differs to on prem
Active Directory – understanding of Group Policies
Degree in IT
MS Certifications

Soft Skills:

Reliable – can work in a team but also by themselves
Team Player
Communication skills – client facing role and stakeholder managementIf you like the sound of the Technology Support Analyst role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on (phone number removed)

Technology Support Analyst / 1st and 2nd Line / Service Desk / O365 / Office365 / Microsoft Stack / Microsoft / Group Policies / AD / Active Directory / Exchange / MS Exchange / Teams / MS Teams / Microsoft Teams / Intune / Stakeholder Management / Customer Service