Technology Support Analyst

Permanent @Garniche Jobs UK in IT
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Job Detail

  • Job ID 328578

Job Description

We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you.

Our Workplace Technology team looks after all the technology our employees use on a daily basis, making sure we have access to everything we need to work efficiently.

It's very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis, as such we invest heavily in the latest Workplace Technology solutions. We run a mixture of desktops and laptops, overwhelmingly on macOS, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Workspace ONE, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here; instead we use SSO, and HR as a directory.

As a Technology Support Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for any issues our colleagues may have with their technology, across all our offices.

We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday.

The Technology Support Analysts are responsible for:
Provide 1st line Technology support including issues raised in Slack, email and face-to-face office interactions.
Facilitate onboarding training for new employees – Ensuring staff have access to the equipment, software, and services they need to work efficiently.
Helping the team to manage asset inventory, procurement, repairs, auditing and licensing
Computer hardware provisioning from returned stock
Arranging collection of leavers hardware
Daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Checking display TVs are working properly. The ideal candidate for the role would:
Be able to succinctly communicate basic technology issues to other members of the Workplace Technology team.
Be able to talk non-technical staff members through troubleshooting steps
Be organised, efficient and have a great attention to detail
Work with other members of the Workplace Technology and Security teams to apply solutions to problems.
Knowledge and experience of supporting macOS and windows is beneficial.
Assist in the maintenance of our knowledge base to enable colleagues to self service their support needs.


25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off!
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

We're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information