DWP. Digital with Purpose.

We are hiring for User Researchers to join our diverse and supportive User Research Team.

Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services.

Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens, but just how accessible are they? How well do they work for the millions of people that use them every day?

Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services.

So, what can I expect as a User Researcher in DWP?

You'll scope plan and facilitate a wide variety of user research projects from conception to delivery.

Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research.

And when you need to work independently – you will.

You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services.

We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user.

If you think you can help us on this journey, we'd love to hear from you.

Our User Research team – culture, learning & community

Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career.

We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together.

You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working

Your essential skills and knowledge and experience:

You understand basic user research methods, and how to use them in collaboration with your team.
Experience in applying Agile principles in practice.
Good communication skills, able to bring visibility to problems and outcomes to a variety of audiences with ease.
Experience of using qualitative and quantitative data to turn user focus into outcomes and recommendations.
Able to identify and engage with users and stakeholders, collating user needs evidence, understanding and defining research which fits user needs.Details. Wages. Perks.

You'll join us in your choice of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We operate a hybrid working model with a mix of home working and some time in the office.

In return for your skills, we offer a competitive salary of up to £41,480 p.a.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.1%, worth over £10,000 a year.

You'll get a generous leave package starting at 26 days, and rising to 31. Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off for volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities.Click 'Apply' for more information and to start an application on Civil Service Jobs